Terms & Conditions

Return Policy

• Refunds are eligible if the item(s) is returned within 14 days from product receipt.
• The below return procedure must be followed. If an item is returned without adhering to the return procedure, a 20% restocking fee may be assessed.
• Please do not send merchandise back to us without an RPA (Return Product Authorisation). Merchandise sent back without a valid RPA number will not be refunded or returned to the customer.
• We do not refund shipping and handling charges, nor do we pay the cost to return items for a refund. For items initially sold with free shipping, refunds will be reduced by our actual cost of shipping the original order or $9.50, whichever is greater.
• Any item returned will be accepted only if that item is in its original condition, and is returned with all associated parts and packaging and is in a condition which will allow it to be sold to another customer.
• The customer is responsible for all shipping costs associated with the return of an item for refund. COD shipments will not be accepted.
• Some products may not be eligible for refund due to the product's hygienic characteristics. Typically, this is isolated to products that are edible, disposable, interact with bodily fluids, or are toiletry items. If you wish to confirm a product's return eligibility please contact us, .
• Any item returned without a RPA will be assessed a 20% restocking fee.

Return Procedure:

In order to return an item, a return product authorization (RPA) number must be requested and assigned. Please email us to receive your RPA number. When requesting a RPA please state why you bought the item and why you wish to return it. After a RPA has been issued, please ship the item(s) to the address below no later than 30 days from the date the item(s) were received. The RPA will be valid for no more than 15 Days. Include the item(s) being returned, all associated parts and packaging, a copy of your invoice/packing slip, and a short explanation of return. Ship all returns via a traceable shipping service i.e. AustPost Registered or courier service. VIP Travel Gear cannot be held responsible for shipments lost or damaged by the returnee’s chosen carrier. Please allow 1-2 weeks from receipt of returned item for the refund to post to your account.

VIP Travel Gear
PO Box 287
Prospect
South Australia 5082

Defective Products

Warranties

All goods supplied by VIP Travel Gear are warranted free from (“the Warranty Period”) defects for the period specified by the original manufacturer from the date of supply. This warranty does not affect your statutory rights as a consumer.

Should the goods be defective within the warranty period, VIP Travel Gear will liaise with the manufacturer to repair or replace the goods within a reasonable time.

If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify VIP Travel Gear: to obtain a RPA-(Return Product Authorisation)

VIP Travel Gear does not give a warranty for:

• Damage caused by incorrect use, installation modifications or repair by any unauthorised third party or yourself;
• Damage caused by any party or other external force;

e.g. Luggage damaged whilst carried by airline-bus or shipping agent. Claims for damages should be made to that carrier before leaving their facility.

Travel Headphones: Travel headphones-which are lightweight- have been designed to be folded for ease of packing when travelling. Accordingly care should be taken when folding Headphones to be placed back in their carry case. Breakages which have been caused by incorrect packing may not be covered by warranty.

If you are not sure whether or not your product is defective, please contact our customer service section with your questions .